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Together with your purchase of an AGM vehicle you receive standard a limited fabric warranty. This coverage runs for 1 year from the date of retail purchase according to the invoice of Asiangear BV provided that all the service and maintenance is performed correctly by an acknowledged service station or garage. Asiangear BV has no service station of its own to perform this periodic service. For more information about periodic service check the support information on our website. Warranty only covers the manufacturer’s faults. Warranty excludes parts that are subject to normal wear. In case of warranty it is possible to send Asiangear BV the defect parts of you product. Asiangear BV will send back similar parts after receiving the defect parts. The warranty does not cover: - normal wear and tear - batteries, tires, cable ducting, light bulbs, brakes, brake pads and other parts subject to normal wear. - damage or failure due to poor, negligent or lack of maintenance - rust formation - modified or adjusted vehicles and vehicles where not qualified persons have worked on Warranty will be void: - after incorrect use or after use for wich the vehicle is not intended - when periodic service and maintenance have not been performed correctly - in case of reduced vehicles - the vehicle is a show model - the vehicles that will be used off road (not on the public road) - if the vehicle is used profesionally Description of the problem If after the test by Asiangear BV the vehicle proves not to be defective or if the user himself caused the damage ( CID), the test costs to the amount of 25 Euro will be charged to the buyer If the product is not send to Asiangear BV according to the rules, if the problem is not found or if caused by the user himself the products will be send right back to the customer. RMA Customers wishing to return material to Asiangear BV for any reason must contact the company and request a Return Material Authorization (RMA) number before returning the product. Getting a RMA - number A RMA number can only be obtained via our website. Therefore you need to have a password to login; Returns without a RMA number and not registered via the website will under no circumstance be accepted, repaired or replaced. Validity RMA - number Once assigned, the RMA number is valid for only 10 working days. Shipment Rules for shipment Shipments not send according our rules will be refused and send back to the sender without being repaired. • Please mark the RMA Number on every package to be returned. All returned merchandise must have this preassigned number. • Attach a copy of the RMA form on the outside of the package of the product to be returned. • Goods must be packed appropriately • Extra sensitive products must be packed extra firmly. If damaged during shipping, package shall be refused. Asiangear will reserve the rights to reject improper packed products. • Return the defective product without accessories and appurtenances. These accessories and appurtenances might not be returned. • In case of D.O.A. (Dead on Arrival) the product must be shipped together with all the accessories in the original packaging. The customer is responsible for shipping, handling and processing charges, insurance, and duties, taxes, or tariffs on all return shipments, including defective products, to Asiangear BV. Returns sent COD will be refused. During shipping damaged or missing products can’t be recovered on the Transport Insurance of Asiangear BV. The items are tested only for the problems listed in the RMA form, so please describe the problem clearly. Shipment costs The customer has to send the defective product to Asiangear BV at one's own expense and risk. Unstamped goods or goods COD will be rejected. The shipment costs of the repaired product back to the customer are on account of Asiangear BV. Capacity, quality, testing and acceptance of declaration of quality and/or warranty Capacity, quality, testing and acceptance of the declaration of quality and/or warranty as mentioned in de general terms and conditions are registered at the Chamber of Commerce in Leiden and applicable from April 1. 2004. De latest registered version is applicable or the version as registered at the time of the concerning transaction/agreement. How we deal returns depends on whether it concerns DOA or Warranty. DOA (Dead On Arrival) In case of DOA the defective product will always be replaced, provided the product is in stock and provided the DOA is reported within eight working days after the date on the invoice. DOA will only be accepted in its original condition/packing, not used by the customer, together with all the appurtenances/accessories and a copy of the original invoices Goods, not being DOA but within de period of warranty, will always be repaired. |
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