1 Toys/ other products
1.1      Warranty toys/other products
Warranty is applicable when the product does not operate anymore as it supposed to operate i.e. it is defective although it is used according to the advice of the supplier and under the advised circumstances within the period of warranty. Further the date of purchase as written on the invoice of Asiangear BV and the date of reporting the problem are both within the period of warranty.  In order to shorten the period of inconvenience for the customer most of the products will temporarily and in advance be exchanged by a similar product.
If afterwards, the deficiency proves to be caused by owner abuse or malicious destruction, de buyer will have to pay the replaced item. He will receive an invoice with the current market price of the replaced item.
In case of damage caused by accident, abuse, or misuse, the warranty is no longer valid. 

1.2      Warranty for toys will be void when
• Guarantee seals, defacing labels, barcodes product specifications and so on have been removed from or are damaged;
• Products have stickers or rests of tape on it, other than the ones the manufacturer has tagged on the product.
• Products have markings or writing on the product, parts of it or on manufacturer's packaging.
• Products are painted of spouted by the consumer or a third party.
• Products are physically, mechanically of electronically defective as a result of CID (Customer Induced Damage).
If and insofar concerning the quality of the product to provide, nothing has been explicitly oral and/or in writing settled, the constituent/purchaser will be covered by the consumer protection laws and regulations of the Netherlands.
Products, not demonstrable bought by Asiangear BV, are not warranted by Asiangear BV.


2 Vehicles
2.1      Warranty vehicles
Together with your purchase of an AGM vehicle you receive standard a limited fabric warranty. This coverage runs for 1 year with a maximum of 6000 km from the date of retail purchase according to the invoice of Asiangear BV provided that all the service and maintenance is performed correctly by an acknowledged service station or garage. Asiangear BV has no service station of its own to perform this periodic service. For more information about periodic service check the support information on our website. 

Warranty only covers the manufacturer’s faults. Warranty excludes parts that are subject to normal wear.
In case of warranty it is possible to send Asiangear BV the defect parts of you product. Asiangear BV will send back similar parts after receiving the defect parts.

2.2      The warranty does not cover:
- normal wear and tear
- batteries, tires, cables, light bulbs, brakes, brake pads and other parts subject to normal wear.
- damage or failure due to poor, negligent or lack of maintenance
- rust formation
- modified or adjusted vehicles and vehicles where not qualified persons have worked on

2.3      Warranty will be void:
- after incorrect use or after use for wich the vehicle is not intended
- when periodic service and maintenance have not been  performed correctly
- in case of reduced vehicles
- the vehicle is a show model
- the vehicles that will be used off road (not on the public road)
- if the vehicle is used profesionally 

2.4      Description of the problem
If after the test by Asiangear BV the vehicle proves not to be defective or if the user himself caused the damage ( CID),  the test costs to the amount of 25 Euro will be charged to the buyer
If the product is not send to Asiangear BV according to the rules, if the problem is not found or if caused by the user himself the products will be send right back to the customer.

3 RMA
Customers wishing to return material to Asiangear BV for any reason must contact the company and request a Return Material Authorization (RMA) number before returning the product.

3.1      Getting a RMA - number
A RMA number can only be obtained via our website. Therefore you need to have a password to login; Returns without a RMA number and not registered via the website will under no circumstance be accepted, repaired or replaced.

3.2      Validity RMA - number
Once assigned, the RMA number is valid for only 10 working days.


4 Shipment
4.1      Rules for shipment
Shipments not send according our rules will be refused and send back to the sender without being repaired.
•   Please mark the RMA Number on every package to be returned. All returned merchandise must have this preassigned number.
• Attach a copy of the RMA form on the outside of the package of the product to be returned.
• Goods must be packed appropriately
• Extra sensitive products must be packed extra firmly. If damaged during shipping, package shall be refused. Asiangear will reserve the rights to reject improper packed products.
• Return the defective product without accessories and appurtenances. These accessories and appurtenances might not be returned.
• In case of D.O.A. (Dead on Arrival) the product must be shipped together with all the accessories in the original packaging.
The customer is responsible for shipping, handling and processing charges, insurance, and duties, taxes, or tariffs on all return shipments, including defective products, to Asiangear BV. Returns sent COD will be refused. During shipping damaged or missing products can’t be recovered on the Transport Insurance of Asiangear BV.

The items are tested only for the problems listed in the RMA form, so please describe the problem clearly.

4.2      Shipment costs
The customer has to send the defective product to Asiangear BV at one's own expense and risk. Unstamped goods or goods COD will be rejected. The shipment costs of the repaired product back to the customer are on account of Asiangear BV.

5 Capacity, quality, testing and acceptance of declaration of quality and/or warranty
Capacity, quality, testing and acceptance of the declaration of quality and/or warranty as mentioned in de general terms and conditions are registered at the Chamber of Commerce in Leiden and applicable from April 1. 2004. De latest registered version is applicable or the version as registered at the time of the concerning transaction/agreement.
How we deal returns depends on whether it concerns DOA or Warranty.

6 DOA (Dead On Arrival)
In case of DOA the defective product will always be replaced, provided the product is in stock and provided the DOA is reported within eight working days after the date on the invoice. DOA will only be accepted in its original condition/packing, not used by the customer, together with all the appurtenances/accessories and a copy of the original invoices
Goods, not being DOA but within de period of warranty, will always be repaired.